Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

Tuesday, July 5, 2016

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia. The new state-of-the art facility is located in Ultrapark 1, and will be the home to some of the top telecommunications, retail and technology brands in the world. In addition to the opening of this new facility, Convergys is announcing the hiring of 500 new employees in the next 3 months to support the expansion. The company is looking for Customer Service Representatives, Billing Agents and Network Engineers who want to develop their skills applying cutting edge tools and equipment.

“This expansion is the result of multiple factors that combine together, and highlights our capacity to attract and generate high value jobs in an industry that continues to evolve into more complex, specialized operations” said Eugenia Rojas, Senior Communications Manager for Convergys Latin America. “We are committed to promoting programs and practices that will offer greater social and economic opportunities to all”, Rojas added.

Since its arrival in 2009, Convergys has not only created thousands of quality jobs for Costa Ricans, but has also made important investments in infrastructure, technology, education and development. Employees have received over 20.000 hours of training as part of their career development plans, and more than 300 employees have been promoted from within in the last few years.

“The tremendous growth we see in Costa Rica is a testament to our employees and to the superior service experience they provide. Our seven-year history of success here is based on the excellent performance and talent of the Costa Rican people, who day after day help define our leadership in the market. We are honored to have served the community all these years and highlight the contributions and achievements of our team who are the backbone to our operation and continued success!”, said David Mejia, Site Director for Convergys in Costa Rica.

With over 130.000 employees and 150 offices worldwide, Convergys provides quality jobs to more than 9,000 people in Latin America working from Costa Rica, Colombia, Nicaragua, Honduras, El Salvador, and the Dominican Republic. The company offers competitive pay and benefits, along with career growth opportunities, and unparalleled training opportunities. We strongly believe in developing lasting relationships and endeavor to make our people feel valued, supported, and encouraged, knowing that they can do more than they ever thought possible

“Costa Rica provides a competitive business environment that impulses the growth of multinational companies like Convergys. Our human talent is exceptional due to its creative and analytical thinking, that allows a better customer service experience. In 2015 more than 5.000 people found a value job opportunity in companies of the services sector. We are pretty sure that Convergys will find in a short term the best talent pool, assuring its continuous growth in the country”, commented Jorge Sequeira, Managing Director of CINDE.

Interested candidates are invited to visit the new Ultrapark 1 site, Monday-Friday, between 8am and 3pm or apply online. For more information, please visit Convergys on Facebook.

Pressrelase of Convergys
published by eugenia rojas

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