Convergys Opens Operations in Costa Rica

Convergys, an American company specializing in the service area, opened its third center in the country.

Friday, October 15, 2010

With over 35 thousand square feet, modern facilities at Park Ultra II, will allow the company to add 500 people to its payroll, amounting to 1600 employees in the country and thereby becoming one of the top ten employers in the services area, according to data from CINDE.

The Costa Rica center will provide consulting services, billing and customer service in English to three U.S. media companies and is part of the global network of operations for Convergys, which includes operations in Asia, Europe and America. Specifically in Latin America, the company already has offices in Brazil, Colombia and Mexico.

Vice President of Operations for Latin America Covergys, Jorge Robledo, said, "Convergys has expanded its international presence by opening three centers in the country, providing new jobs and expect further growth in Latin America for 2011. We thank our talented staff which provides unparalleled service to our customers and their users. "

More on this topic

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

New Call Center in Costa Rica Inaugurated

December 2012

The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.

A press release from the Ministry of Foreign Trade in Costa Rica reads:

Convergys continues to expand its presence in Costa Rica

U.S. Companies Analyze Investing in Honduras

February 2010

Representatives from call center and outsourcing companies told president Porfirio Lobo their intention of investing in the country.

Executives from Ovum, Arledge Company and Harts Group met with Grupo Karim's, the administrator of Altia Business Park.

"These companies operate in the call center industry, server support, back office services, telemarketing and providing operation centers for regional corporations", explained an article in Proceso Digital.

eTelecare to open service center in Nicaragua, will employ 500

August 2008

The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.

The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.

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