Controversy Over Electronic Receipts System

In Costa Rica, more than 20 companies have complained that performance of the Ministry of Finance's electronic receipt system is very poor and that it collapses when companies such as telephone companies process receipts on a large scale at the beginning of the month.

Friday, August 17, 2018

="ltr">In response to the complaints made by companies using the system, the Ministry of Finance defended itself stating that the system has no problems and, worse, that they are concerned that  "... complaints [are being made] with data and figures whose origin is unclear"

In a statement the institution noted that "... As of today, the Ministry of Finance has processed more than 60.3 million electronic receipts, and the platform is designed to handle 1,000 transactions per second."

Nacion.com reports that "... Guillermo Varela, executive director of the company GS1, explained, after a press conference held on Thursday, that there is a lot of instability in the Treasury's procedural process. The system should allow 1,000 transactions per minute; however, we have noticed that in mass transactions of 700 receipts or less, cases of non-processing are registered, they are not even reaching 1,000 receipts'."

"... Other difficulties denounced by companies are that the reaction time to queries, both
tax related and technical, is very slow, in the best of cases it takes one month and there are taxes not included within the tax classification that prevents electronic documents from being validated."

See also: "Difficulties with electronic invoicing"

In response, the finance authorities indicated that "...To date, more than 60.3 million receipts have been processed, for a monthly average of six million confirmations, and an average response time for a confirmation, of just over three seconds per receipt, which demonstrates the efficiency of the system." It is false to indicate that confirmation of the expenses with the Ministry of Finance is still not available, because since the entry into force of resolution DGT-R-48-2016, it has been mandatory for all systems in the market."

See full statement by the Ministry of Finance. (In Spanish)

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In the tender to design and implement an electronic billing system for the Treasury, interested companies only have five working days in which to submit bids.

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