A press release by ProNicaragua reads:

The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year. The company's operations include a wide range of services in customer retention, customer service and customer recovery, client renewals and customer acquisition.

Christopher Caldwell, Vice President of Global Business at SYNNEX Corporation, said that the company "has found a large human capital - committed, hardworking, loyal and qualified, which is the foundation of this industry. We believe the value proposition we can offer from Nicaragua complements the value proposition we offer to our clients from the Philippines, India, China and Costa Rica. "

Javier Chamorro Rubiales, Executive Director of PRONicaragua, the official investment promotor, applauded the entrance of Concentrix to the Nicaraguan market explaining that "This investment not only demonstrates that the country has a talented workforce capable of providing these type of bilingual services but goes to show the confidence of foreign investors in Nicaragua. "

More on this topic

Growing Call Center Market in Nicaragua

November 2017

It has been announced that the company Concentrix will be expanding its operations in Managua, where it has operated a call center since 2011.

The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the IBW building, in downtown Managua.

Growth in BPO Businesses in Nicaragua

August 2017

The service outsourcing industry in the country generated a yearly revenue of $6 million in 2008, and nine years later, the industry's revenue is close to $150 million.

Currently 45 companies operating under the free zone regime are engaged in outsourcing services in the country. This figure far exceeds that of 2007, when there were 12 companies in this sector. The incentives provided by the free zone scheme, coupled with the low labor cost demanded by these types of service centers, explain much of the growth that this market has experienced in the country. 

Teletech Call Center in Costa Rica Grows

April 2009

The multinational service outsourcing company has a payroll of 1,200 employees and it expects to hire 700 more people.

Future employment increases will depend on demand for the company’s services, and "the incentives that the state might grant (in tax matters)."

The multinational company provides customer service outsourcing to Spanish and American companies.

Concentrix Invests in New Contact Center in Costa Rica

January 2009

The global knowledge process outsourcing (KPO) company has made an equity investment in Occidental Business Services of Costa Rica.

Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.