Complaints About Customs Inefficiency

Costa Rican representatives from the production sector agree that lack of infrastructure at border crossings is causing delays.

Tuesday, July 26, 2011

The dissatisfaction is highest among industry representatives referring to customs in Peñas Blancas, where the trucks are taking between 12 and 36 hours to cross the border.

"Despite complaints, customs has reported a recovery in its revenues during the first half of the year, in comparison with the same periods in 2010 and 2009."

The journalist Eugenia Soto Morales in his article in, an analysis of the current customs information provided by the different sectors involved.

'The customs department is doing nothing to improve efficiency", said Luis Fernando Monge, executive director of CRECEX.

'Under TICA, 85% of customs declarations are processed in minutes", noted Desiderio Soto, director general of customs.

'Peñas Blancas is in chaos, a container can take up to 36 hours across the border", remarked Luis Obando, advisor for the Chamber of Industries.

More on this topic

Costa Rica: An Overloaded Customs System

June 2013

The capacity of the Customs Control system has been overwhelmed and it often collapses causing delays in international trade.

Although it is considered by the entrepreneurs themselves as "the best Central American customs system", the Information Technology System for Customs Control (TICA) is currently overwhelmed by the growth in the volume of export and import operations.

Private Offices at Paso Canoas Border

May 2013

At the border crossing singled out as the slowest in Central America, private sites for carriers could be used to manage customs documents.

According to Abdiel Lezcano, regional director of Customs, this is one of the measures being contemplated, after receiving complaints from hundreds of drivers of trucks transiting the border crossing.

Chaos at Customs Border Post

April 2012

The Costa Rican customs office at Penas Blancas, on the border with Nicaragua, is going through social and commercial chaos pending reforms in infrastructure and procedures.

Delays in the passage of trucks carrying goods are causing major losses to exporters, although business chambers have not conducted any specific studies, said Mario Montero, executive vice president of the Costa Rican Chamber of the Food Industry (Cacia).

Costa Rica: Reduced Waiting time at Peñas Blancas

March 2011

Exporters and Government discussed improvements in customs procedures in order to reduce processing times at the border.

Export managers and managers of the 20 companies in charge of 80% of export formalities at the border in Peñas Blancas met this morning with the Minister of Foreign Trade, Anabel Gonzalez, Deputy Minister Fernando Ocampo, Deputy Minister of Finance Jenny Phillips, the Director General of Customs, Desiderio Soto and the manager of the Single Window for Foreign Trade, Marvin Salas to discuss improvements in customs proceedings and reducing processing times at the border.

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