Communicating Better via E-mail

5 tips on how to write an email, and 5 mistakes to avoid.

Friday, November 20, 2009

We don't need a Literature Nobel Prize to communicate using e-mail, and, in any case, Shakespeare himself could make the mistake of YELLING to a friend, or incorrectly typing a word.

What to do
1 - Highlight important information in bold.
2 - If action is required, say so at the start of the e-mail.
3 - Keep your signature short and professional.
4 - Keep the subject line relevant.
5 - Make sure your spell checker is running.

Mistakes to avoid
1 - Never type anything in ALL CAPS.
2 - Don’t include your entire team or your boss on every e-mail you send.
3 - Don’t send large attachments.
4 - Don’t send e-mail when you’re emotional.
5 - Don’t try to be funny.

More on this topic

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Far too many emails arrive in people's inboxes, therefore if you dont want your business communication to be deleted, it has to be properly structured.


It is very difficult for an email address to not be captured by those unscrupulous people who are dedicated to marketing, and more and more time is wasted because of the tens or hundreds of unwanted communications that are sent (spam).

Email is a Problem ...

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Being an essential tool, dealing with e-mails takes up valuable time for entrepreneurs and executives, therefore it is essential to optimize its use.

Otto Stecher, Director of Business Outsourcing Services at Deloitte, writes:

We spent a lot of time on issues that the end of the day do not add value. When asked in a small survey what things took time away from more important matters, most people said e-mail.

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Managers Who Do Too Much And Think Too Little

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Better management practices allow taking advantage of opportunities, some of which are lost due to the everyday workload and emergencies to attend.

When we hear ourselves say "I did not have time for lunch" or "I still have 30 emails to answer," we must stop and analyze what we are doing wrong; surely we are transmitting to the company that aching feeling of continuous pressure which weakens the ability to think.

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