Communicating Better via E-mail

5 tips on how to write an email, and 5 mistakes to avoid.

Friday, November 20, 2009

We don't need a Literature Nobel Prize to communicate using e-mail, and, in any case, Shakespeare himself could make the mistake of YELLING to a friend, or incorrectly typing a word.

What to do
1 - Highlight important information in bold.
2 - If action is required, say so at the start of the e-mail.
3 - Keep your signature short and professional.
4 - Keep the subject line relevant.
5 - Make sure your spell checker is running.

Mistakes to avoid
1 - Never type anything in ALL CAPS.
2 - Don’t include your entire team or your boss on every e-mail you send.
3 - Don’t send large attachments.
4 - Don’t send e-mail when you’re emotional.
5 - Don’t try to be funny.



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