Capgemini Creates 500 Jobs in Guatemala

Its Business Process Outsourcing center currently employs 300 people and expects to expand its payroll by 500 employees during 2009.

Monday, March 16, 2009

According to, the Center for Business Process Outsourcing (BPO) “has two divisions: Data processing and call center installations.
David Poole, chief executive of Capgemini for America pointed out that Guatemala has a high potential for the development of these centers, even in times of crisis, since transnational companies, especially from the US, are trying export services to minimize costs."

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More Investment in BPO in Panama

January 2014

APAC Customer Services has announced it will increase its workforce in Panama with the hiring of 100 more employees for its four centers operating in the country.

The company hopes to fill 100 vacant posts before 17 March with customer service representatives who can speak fluent English and Spanish.

New Sykes Operations Center in Costa Rica

January 2012

Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.

The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.

"This is believed to be the first contact center in the country operating south of the metropolitan area.

Good Prospects for Call Center Industry in Guatemala

August 2011

Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.

The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.

BPO with Central American Capital

December 2010

Transactel is the only Central American capital corporation providing Business Process Outsourcing Services / Contact Center (BPO).

It currently has 1.700 employees and expects to hire a total of 2.000 by the first three months of 2011.

The company continues with a steady growth since creation in 2007, when it provided jobs to 30 people. During 2009 it grew 180% from 600 to 1.700 employees.

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