Profound Changes in Hotel Industry

In the past 20 years hotels have had to adapt to much more informed clients, who are less loyal and have broader interests.

Monday, April 7, 2014

An article on reviews the evolution of the hospitality industry, in times of globalization and most of all the possibilities offered by the Internet.

The Secretary General of CEHAT, Ramón Estalella, notes that "... major changes in demand that have occurred in the last two decades have resulted in "a hyper-client, who is more informed and more empowered, less loyal and with more diversified interests; they are multiclients looking for experiences, therefore a more complete service must be offered which will be more likely to attract them, and whoever stays in one segment is getting it wrong. ""

Carmen Riu, CEO of Riu Hotels & Resorts, adds, "... internationalization and the changes it has brought to the chain: "the expansion of our market mix, since hotels in the Caribbean, Mexico and Central America have the majority of the customers from the United States and Canada. This is also linked to changes in the market, because new markets mean new operators and online sales also spread there much earlier than in Europe. "

More on this topic

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Ithaca Capital announced that the Bahia Grand Panama Hotel, which used to hold the Trump Hotels brand, will become a JW Marriott hotel in September 2018.

Up until the first quarter of this year the hotel had been operated by Trump Panama Hotel Management, but after several conflicts with the owner of the property, Orestes Fintiklis, partner of Ithaca Capital, the Trump company lost the operation.

Average Amount of Hotel Reservations Up 34%

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Central America is in the lead with a 34% average price growth of hotel reservations recorded in the region, while in North America it was 18% and in South America 14%.

From the Transhotel-HOSTELTUR Barometer published by Hosteltur:

The average price of hotel reservations in America during the first quarter of this year was $680, representing an increase of 20% according to the first edition of "Transhotel-HOSTELTUR".

Hotel Operators Needed

July 2012

The growth of the hotel sector in Panama also means growth in demand for businesses -and people- who are specialized and experienced in their administration.

Operating a hotel requires professionalism and efficiency, especially considering that the investments involved are not small.

Hotels Not Distinguished by Star Ratings Anymore

May 2011

A new generation of travelers are choosing where to stay not by the number of stars a hotel has, but by looking for the style of hotel that fits their own lifestyle.

An example of adaptation to these concepts is Hotels & Resorts, the largest operator of luxury hotels, which has transformed itself by following three steps:

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