Call Centers Continue to Grow

Costa Rica has established itself as service center for international companies, who are encouraged by its human capital and the fact that it is in the same U.S. time zone.

Monday, March 19, 2012

About 110 service companies in the free zone generated $1.66 billion in 2011, equivalent to 33% of the county’s total exports.

"According to the Costa Rican Coalition for Development Initiatives (Cinde), of the 34 new FDI projects in 2011, 21 corresponded to that sector," reported "These numbers reflect a spike that has been seen in the sector over the past five years and has been exemplified by the opening of new shared services centers and operations by different multinationals."

Recent examples are those are the transnational Sykes, which a few days ago opened its third center in Costa Rica, investing $2 million, Bridgestone, which has chosen the country to host its first Shared Service Centre in Latin America, and also IBM, which will open its second information technology hub this year.

According to Cinde, maintaining the same zone as the U.S. market and having a highly skilled labor force, makes Costa Rica "the ideal place" for the installation and attraction of foreign companies, reads the article

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More on this topic

Multinational BPO Announces Investment in Costa Rica

January 2014

Results Company has invested $2.5 million in a new customer service center in a free zone in Heredia.

The new contact center belonging to the U.S. company, which will be its second in Latin America, will provide call center services to customers from other firms.

From the press release:

Textile Production in El Salvador Down

November 2012

From January to September this year the Salvadoran textile and clothing sector exported $792.4 million, 6.7% less than in the same period in 2011. reports that "The production of textiles and clothing lost momentum in growth between January and September compared to the same period last year due to a slowdown in the U.S.

Bridgestone’s New Financial Services Center

October 2012

Bridgestone's accounting operations in at least seven countries in Latin America will be managed from Costa Rica in its new Shared Services Center in San Jose.

A statement from the Costa Rican Coalition for Development Initiatives (CINDE) reads:

• Costa Rica was selected as the site for operations after a rigorous review process.

New Amazon Operations Center

August 2012

The company will open its third hub in the free zone of Calle Blancos in the Costa Rican capital, San Jose.

From their new center in a free zone situated in Calle Blancos, the company of U.S. origin, will support customers in the U.S. and Latin America.

The opening is scheduled for Thursday August 30, 2012.

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