Call Centers Continue to Grow

In Panama, as in the whole region, the obstacle to higher growth is the lack of qualified personnel.

Friday, May 15, 2009

The wage of a worker in a call center is three times the minimum wage on average, and it can be five times the minimum wage in some countries in the region.

The problem is the shortage of personnel with the necessary English language proficiency, which prevents the industry from growing at a faster rate than the current one.

In an analysis of the subject done by Michelle Domínguez in article, she stated that in Panama, "according to Joseph Fidanque III, president of Star Contact Call Center, the biggest challenge in this type of business is acquiring qualified personnel. The English language industry in the country could be five times greater, said the entrepreneur."

More on this topic

How Much English is Spoken in Central America

October 2017

According to Education First's English Proficiency Index, Costa Rica and El Salvador have not been able to raise their level of proficiency in the last five years, while Panama and Guatemala, which in 2014 and 2015 did improve their performance, fell in 2016 to the "Very low" level.

The index published each year by Global Education First defines three levels of language proficiency in 72 countries around the world. In the world rankings, Costa Rica, Guatemala, Panama and El Salvador ranked 38, 53, 50 and 63, respectively. 

Costa Rica: Language Schools Rebound Again

May 2012

After suffering a sharp drop in demand over the last two years, there has been an increase in enrollment in courses for learning English.

Enrollment in private schools teaching English and other languages fell heavily since 2009, but now the situation seems to be improving.

Guatemala Needs to Learn English

April 2012

A bill entitled "English for All" aims to promote English language learning, so the country may take advantage of many job and development opportunities that it is currently missing out on.

The project "English for All Act" is among a package of economic recovery bills being promoted by the economy committee of Parliament, said the representative Pedro Muadi Menendez, from the ruling Partido Patriota to

Call Centers in Guatemala Need Bilingual Staff

April 2009

In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.

As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.

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