The Salvadoran government has announced the implementation of a new telephone consultation system, where questions can be raised related to the entry of goods.
Friday, June 15, 2018
The Presidential Commissioner for Border Affairs, Carlos de Jesús Pozo, explained that through the service "... now the person will be able to arrive with their complete documentation, in the case of customs, for example, with their payments already done. The mechanism will allow institutions to get closer to the user."
For his part, the Director General of Plant Health at the MAG, Douglas Escobar, said that "..."This innovative tool strengthens the entire commercial flow, since citizens are being given the opportunity to consult at the right moment, the most important thing is added value to all the processes that we have, because in the commercial flow of imports and exports of products of animal and vegetable origin there are a lot of things that users try to resolve at the point of entry'."
Calls to the call center will be made via the number "121" and the service will operate 24 hours a day.
Entrepreneurs and drivers and transporters indicate that there are a lot of inconveniences in the customs office at Port Corinto.
Truckers for example, complain of constant fines, confiscation of vans and goods without any legal reason. They are also required to pay for stays in the harbor of Punta Icaco because front loading machines are only available at night.
Guatemala has created the Trade Transparency Unit in order to exchange information with U.S. Customs to detect illegal activity.
The Tax Authority (SAT) in Guatemala will exchange data with the Department of Homeland Security in the United States, said Miguel Gutierrez, head of the SAT.
The Costa Rican customs office at Penas Blancas, on the border with Nicaragua, is going through social and commercial chaos pending reforms in infrastructure and procedures.
Delays in the passage of trucks carrying goods are causing major losses to exporters, although business chambers have not conducted any specific studies, said Mario Montero, executive vice president of the Costa Rican Chamber of the Food Industry (Cacia).
The Public Utilities Authority has granted the company FAKEMY a concession to provide call center services for commercial use.
A resolution by the National Authority of Public Services (ASEP) states that the concession awarded to FAKEMY SA “allows a person or entity located in the Republic of Panama, to provide customers and business users located in Panama or abroad, assistance related to: the supply and trade or technical information about products or services, order taking, complaints handling, reservations and / or confirmations, account balances, telemarketing, sales promotion and
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