Understanding audiences and visualizing the client as the center and reason for the company's existence is fundamental to adapting business models to the new commercial reality.
Wednesday, October 7, 2020
The statistics, trends and projections that were used to analyze and define business models and strategies before the pandemic lost their validity due to the emergence of a new economic and commercial reality.
The pandemic that caused the spread of covid-19, forced the Central American authorities to decree severe restrictions on the mobility of people. These quarantines generated new consumption habits and modified to some extent people's preferences.
Because most countries in the region are in the phase of reopening their economies and removing restrictions on consumer mobility, business leaders are busy understanding the current business reality.
Martesfinanciero.com review that "... In order to have clients, talent, suppliers and allies, companies should focus on understanding the reality of each of their main audiences. The client cannot be seen as a link to achieve their goals, but as the center and the reason for the existence of the company."
For Paulina Rodriguez Werner, Strategy and Communication Consultant of Komunika Latam and member of the Board of Directors of Sistema B Central America and Caribbean, "... uncertainty, fear, risk aversion, resistance to change, personal interest, the desire to return to what we had and knew, the lack of vision for the collective are factors that can blur the understanding of the leaders and we must all become aware of this, to work with empathy, openness and creativity to design the best way to promote responsible and ethical business."
Greater preference for private brands, less use of cash and fewer purchases but in higher volumes, are some of the characteristics of current consumer behavior when it comes to demanding mass consumption products.
In this new business scenario, market research companies continue to focus on understanding the new consumption habits of people in all countries in the region.
Given the need to understand customer behavior in the digital environment, together with the urgency for companies to promote remote work, an ideal scenario has been created for the demand for cloud services to increase exponentially.
The spread of covid-19 caused a considerable change in people's habits.
Conveying solid arguments to highlight the importance of the product or service, offering goods with long-term guarantees and being considered essential, are part of the strategies that could increase companies' sales in the new commercial reality.
The changes in people's habits that emerged in the context of the mobility restrictions imposed by the pandemic accelerated the transformation of Central American markets and completely changed the way consumers behave.
Less impulsive and more reasoned purchasing decisions and the search for product and supplier information on the Internet and social networks are some of the characteristics of consumers in the new business environment.
Given the spread of covid-19, health authorities in Central American countries have been forced to restrict the mobility of people and have chosen to close most commercial establishments.
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