Banking Sector Makes Collections More Flexible

In Guatemala, banks will grant deferrals and will wait for loans whose debtors are directly or indirectly affected by the spread of the coronavirus, specifically those that are not more than one month late on February 29.

Monday, March 23, 2020

The Guatemalan Banking Association (ABG) reported on March 21 that these decisions were made with the objective of supporting clients and users of banking services, who will be affected by the spread of covid-19.

See "Coronavirus: How Will It Affect Business?"

From the ABG statement:

-That the banking institutions, at the substantiated request of the interested parties, will be granting deferrals or granting waivers in the credits whose debtors are directly or indirectly affected by the COVID-19, specifically in those that as of February 29 of the current year are not in arrears for more than one month.

-That such deferrals or waits will be applied, as the case may be, to maturities of credit card quotas, credit with fiduciary, collateral or mortgage guarantee for housing (2 months), as well as those granted to micro, small and medium enterprises (3 months).

-That each banking institution will communicate to its clients and users, by the means it deems pertinent, the policy it will be implementing to make the above-mentioned special temporary measures effective.

-That the banking institutions will responsibly keep attending in their agencies that are operating so far, from Monday to Saturday from 9 to 13 hours, derived from the curfew announced by the government of the Republic.

-That we invite the general public to use the electronic channels that the banking institutions have at their disposal, to make payments of public services, filing and payment of taxes, transfer of funds, payment of loans and credit cards, as well as to make any management, request or claim before the banking institutions, via email, chat or telephone line, as available to the institution that the client uses.

Coronavirus: How do the outlook for the banking sector in Guatemala change?

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