BPO with Central American Capital

Transactel is the only Central American capital corporation providing Business Process Outsourcing Services / Contact Center (BPO).

Monday, December 13, 2010

It currently has 1.700 employees and expects to hire a total of 2.000 by the first three months of 2011.

The company continues with a steady growth since creation in 2007, when it provided jobs to 30 people. During 2009 it grew 180% from 600 to 1.700 employees.

According to Valeria Menjívar in her article in Laprensagrafica.com, "The Company manages seven international customer accounts and serves the telecommunications, electricity, management and Internet sectors."

More on this topic

Costa Rica: New Investment in BPO

July 2017

The multinational company Feuji technology services has announced that it will be setting up a customer service and support center in Heredia.

From a statement issued by the CINDE:

San José, July 27, 2017. The service company Feuji, which specializes in providing technology solutions and services in the cloud, has officially announced its arrival in Costa Rica and the hiring of 150 more people for the remainder of 2017.

El Salvador: Growing Investment in BPOs

June 2016

Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.

Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.

New Sykes Operations Center in Costa Rica

January 2012

Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.

The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.

"This is believed to be the first contact center in the country operating south of the metropolitan area.

Concentrix Invests in New Contact Center in Costa Rica

January 2009

The global knowledge process outsourcing (KPO) company has made an equity investment in Occidental Business Services of Costa Rica.

Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.

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