The company reported that by 2020 will close its Financial Shared Service Center in Costa Rica, as part of a corporate strategy focused on fewer centers, but larger.
Thursday, May 23, 2019
"While we will close this center, Amway remains committed to the Costa Rican market and will continue to provide support to our businessmen and customers, our commercial operations in Costa Rica will continue normally," states a company statement.
Elobservadorcr.com reviews that "... While these decisions are always difficult, they will allow us to better serve Amway businessmen and improve our agility in a rapidly changing global marketplace," said Edgar Vargas, director of Amway's Shared Services Center.”
The article adds that "... This decision will affect approximately 200 people in our center in Costa Rica and we must emphasize that it is not a reflection of the talent of these people, but is based on the strategic direction Amway is taking, which is to focus on fewer centers but larger, managing the processes from start to finish."
The direct sales company invested $2 million to open a service center.
The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.
"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.
Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana.
The company's new data processing center is expected to generate 100 jobs.
From Prensalibre.cr: "We are ready to serve our customers in different languages, cultures, and the availability to operate 24 hours a day, 7 days a week, 365 days each year, stated CEO Steve Reynolds".
Direct marketing giant Amway is planning an operations center in Costa Rica.
Michigan newspaper "The Grand Rapids Press" obtained a confidential memo from the company to its employees. In it, the organization communicates that it is planning an "enterprise process center" in Costa Rica. This center would consolidate financial operations and processes for the entire Americas region.
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