40% Growth of Call Centers in Guatemala

Renée F. Kuwahara, global operations director of the 24/7 Costumer call center, expressed that this industry is showing an annual growth of 40% in Guatemala.

Monday, October 20, 2008

In how many countries around the world do you have call centers?
Our head office is in California. We have centers of operation in the Philippines, India, China, and Guatemala. In addition, our clients and contacts are also in the rest of the U.S.A.

In Guatemala, how many jobs do you generate?
Although we are an American company, most of our employees are in other countries. We are about 8,000 employees around the world, and of those, 1,200 are in Guatemala. But we are still growing.

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24/7 Customer Opens Contact Center in Nicaragua

August 2010

24/7 Customer, the global leader in predictive interaction solutions, announced the launch of its contact center in Managua, Nicaragua.

The company set up its tenth center world-wide, to deliver voice based inbound customer support service. Located in Accedo Technology Park, it currently employs nearly 150 people with plans to ramp up to 1000 people in the next 12-18 months.

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told Prensalibre.com: "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Guatemalan Call Center To Hire 500 Workers

July 2009

24/7 Customer will double its operations during this year, adding 500 people to their current workforce of 900.

As the first phase of their hiring process, the call center will stage a "24 Hour recruiting day" on July 24, where it aims to hire as much people as possible in 24 hours.

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