New Call Center in Guatemala for $3 Million

Allied Contact Center & BPO inaugurated its second operations center in Guatemala.

Friday, October 30, 2009

It is located in Zone 11 of Guatemala City, and employs an initial 525 employees, plannings to enlarge its payroll to 1.200 by the end of the year.

Sigloxxi.com reports: "The center offers mobile phone activation services, sale of devices and call time, back office and portability services (when the user changes the mobile carrier, but keeps his phone number)".



More on this topic

Sykes Opens Third Call Center in Costa Rica

February 2012

The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.

The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com.

Call Center Industry Grows 23% in Guatemala

February 2011

The sector closed 2010 with a 16.400 working payroll, 23% higher than 2009.

According to the Committee on Contact Center of the Guatemalan Association of Exporters, 75 companies currently operate in the country.

The article in "Revista Industria y Negocios" added that the investment is 41% from national sources, 41% from the U.S., 9% from Spain and the remaining 9% from India.

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told Prensalibre.com: "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Central America strengthen its attraction for call centers

December 2008

Call centers offer multiple services and generate thousands of jobs in CA as they deal with queries from international companies.

Most of these centers provide technical support, financial services or software development, but there are other less known center that are facing life or death situations, explained Juan Diego Villegas, local manager of Language Line (LLS), which provides simultaneous Spanish-English interpretation over the phone.

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