Because companies dedicated to the provision of services are more effective than product manufacturers and their growth is more accelerated, economies such as those of Central America could bet on the outsourcing of technology services.
In this context of sanitary and economic crisis, generated by the covid-19 outbreak, several economic sectors were affected due to the restrictions imposed, but, in contrast, companies involved in the provision of technological services reported a significant growth.
The Costa Rican Fire Department tenders the outsourcing of 19 support services, of different types, under the modality of delivery according to demand.
Costa Rica Government Purchase 2019LN-000005-0012800001:
"Types of service:
-Cleaning and gardening
-Institutional Asset Security
-Building Maintenance
-Clearance and Reception of Merchandise
-Control of goods
In El Salvador, professional services for the management of vehicular traffic in the Metropolitan Area of San Salvador are tendered.
El Salvador Government Purchase DR-CAFTA-LA-ADACA-UE-No. 02/2019:
"Undertakes that the managers fulfill the functions related to traffic management in the Areas of Affectation of Vehicle Congestion of some critical points of El Gran San Salvador and of road arteries of the country that require traffic management.
During the last year, Contact Center and BPO service sector exports were estimated at $600 million, 12% less than the $720 million reported the previous year.
Some of the factors influencing the failure to reach the job creation projection include the fact that no English language skills have been generated in young people, and at the time of the forecasts the exchange rate in the country was Q8.2 to one dollar, and now the rate has dropped to Q7.7.
Amazon has opened a new service center in San José, from where it will provide support to small and medium companies who sell their products on the platform.
In 2009, Amazon started its Seller Support operations in Costa Rica with only 30 employees. Today, its new site - El Tobogán Corporate Center - now houses 900 employees.The company has invested close to $10 million dollars in its new building in San Jose.
From March 15 to 16 more than 400 local and international companies in the service sector will be holding business meetings during the OUTSOURCE2LAC business forum in San Jose, Costa Rica.
From a statement issued by PROCOMER:
San Jose, March 3, 2017.The largest gathering of service companies based on knowledge of Latin America will be meeting in San Jose, Costa Rica, on March 15 and 16.OUTSOURCE2LAC is a business conference organized by the Inter-American Development Bank (IDB) and the Foreign Trade Promotion Office of Costa Rica (PROCOMER), which aims to share best practices and experiences of the sector and to promote the creation of opportunities for business and investment for SMEs in Latin America and the Caribbean.
In Panama a new constitutional ruling prevents outsourcing of tax collections to private natural and legal persons, repealing a presidential decree.
The Supreme Court (CSJ) declared as unconstitutional paragraph 3 and subsequent paragraph of Cabinet Decree 109 of May 7, 1970 that allowed the public function of tax collections to be carried out by private individuals and corporations, which was aimed at monitoring the collection of taxes.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
There has been an increase and there are now 122 international companies which have invested in the operation of 140 shared services in different categories.
Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica's Gross Domestic Product (GDP). In the last 15 years, exports of value-added services increased from 12.1% of total exports to 47.5%, as estimated by the Costa Rican Coalition for Development Initiatives (CINDE).
The Costa Rican Department of Social Security is putting out to tender Call Center services for managing medical appointments in the Integrated Agendas System appointments in the digital record system.
Government Purchase 2015LN-000001-1107 Costa Rica:
"CALL CENTER SERVICES FOR MANAGEMENT OF APPOINTMENTS IN THE CCSS INTEGRATED AGENDA SYSTEM AND APPOINTMENTS IN THE UNIQUE DIGITAL HEALTH RECORDS SYSTEM."
The Ministry of Health is evaluating whether to use private companies to outsource the service of distributing medicines for public hospitals.
Due to the lack of capacity to supply medicines to national hospitals, the Health Ministry has said it plans to privatize the distribution process of the drugs. In order to realize this project they argue that it is necessary to remove central storage and update the basic list of medicines.
The Assembly will resume discussion of a bill which seeks to regulate the processes of outsourcing and subcontracting personnel by companies in the country.
According to deputies who support this initiative, the purpose is to regulate companies which provide outsourcing services and, in some cases, avoid paying employee benefits.
During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.
From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):
Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.
Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.
For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).
There is growing confidence by businesses to delegate to specialized companies the storage, management and distribution of their inventory.
Another service offered by companies that focus on managing inventories for third parties is the labeling of products to help companies promote their products in the market. This trend of outsourcing inventory management is on the rise in Costa Rica, allowing companies to "...