An announcement has been made that the U.S. firm Startek will be closing its operation in the country and laying off its 550 employees.
Following in the footsteps of Intel Corporation and Bank of America, the company's business process outsourcing (BPO for short) operation has announced it will close its center in Costa Rica, as confirmed by the Minister of Foreign Trade, Alexander Mora in an article on Elfinancierocr.com.
The company has announced the phased closure of the operation in the country and the laying off of 1,500 workers over a period of 9-12 months.
In addition to the service center specializing in finance and technology in Costa Rica, the U.S. bank will also cease operations in the Philippines and Mexico, as part of an overall process of re structuring of the company.
The mass consumer products company in Costa Rica will open a site for a Regional Planning Center for its Latin American Supply Chain.
A press release from CINDE Costa Rica reads:
Procter & Gamble (P & G), the world's largest mass consumer products company, has opened in Costa Rica its Regional Planning Centre for the Latin American Supply Chain. This new Centre will be responsible for leading the planning process for each plant and supplying markets in the region. In this way, Costa Rica has become the headquarters for Latin American experts in managing the supply chain for P & G. This expansion represents an additional investment of approximately $5 million.
The National Authority for Government Innovation in Panama is putting out to tenders a contract for call center services for the operation of the 311 Citizen Service Center.
The purpose of the tender is the recruitment of call center services, maintenance, software support for the proper operation of the 311 Citizen Service Center and the purchase of a smartphone APP for the 311 Citizen Service Center.
Before the end of 2012 authorities will put out to tender the building that will house the Operations Center, from where the subway will be controlled.
An article in Pa-digital.com reports that "The engineer Roberto Roy, secretary of Metro, said that these structures will be located in the area known as "patios y talleres" located in Albrook. This is the place where trains will go from 12:00 pm until 4:30 am to be cleaned and maintained overnight. "
The service sector closed 2011 with $397.3 million, 20% more than in 2010, according to the Guatemalan Association of Exporters.
The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.
The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.
"This sector has been one of the most dynamic in the service sector and its huge impact on mass employment generation makes up nearly 50% of the total export value. This confirms that promoting this industry gives a significant enhancement to the contribution given to Guatemalan people in terms of employment and boosts the economy", said the Chairman of the Commission on Contact Centers & BPO’s, Germain Lopez
By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.
With respect to service exports, the expectations are for more than $ 194 million,
The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.
With a $ 5 million investment, Q Group has entered the business process outsourcing industry.
"In the first years of this new business line, they have consolidated as a service company through the implementation and operation of the technological platform in the various companies of the group and the next step, which they are taking now, is to open the regional market." said Elsalvador.com.
Our firm offers a variety of administrative services in Human Resources management, Administrative Outsourcing, Vendor Payment services and Funds Management of a third party.
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OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176