eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.
A total of 10 companies with Mexican, American and Central American capital will start operations in the free zones.
Mexican manufacturing companies C&C Apparel, C&C Industries and C&C Las Mercedes were authorized to operate under the free zone system. Said companies will take over the operations of Nien Hsing, which is in the process of closing operations in Nicaragua, reports said.
The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.
The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.
Operations will be carried out by eTelecare Global SolutionsNicaragua S.A., a joint venture between eTelecare and Almori BPO Services, Inc, a North American corporation.
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176
San Miguel Industrial Park is the only park that owns a construction and consulting company. We offer the Free Zone location with the perfect building to suit your manufacturing needs. Our flexible layouts allow an easy future growth. Because of this fact we can offer exactly what our clients need at a very competitive price. Clients can own a building or they can enter a lease agreement. Because of this flexibility many world known companies have chosen to work with us. We are licensed to build in Honduras providing the best free zone laws in the industry maximizing profitability.
Operates in Honduras and Honduras
Phone: (504) 2556-7373 - (504) 94510322
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish