In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
Non-banking companies have been allowed to provide financial services on behalf of established banks.
The preamble to the Agreement states that "the hiring out by banks of customer service networks for the provision of certain services and operations on its behalf, known as non-banking correspondents, has been an effective channel with which a greater depth of financial services has been reached, allowing banks to operate in places where they do not have branches or ATMs and reduce transaction costs without incurring excessive risk.”
The service sector closed 2011 with $397.3 million, 20% more than in 2010, according to the Guatemalan Association of Exporters.
The Contact Center industry accounted for 49% of the growth, equivalent to $194.4 million.
The Commission on Contact Centers & BPO’s at Agexport, has estimated growth for next year of nearly 20%.
"This sector has been one of the most dynamic in the service sector and its huge impact on mass employment generation makes up nearly 50% of the total export value. This confirms that promoting this industry gives a significant enhancement to the contribution given to Guatemalan people in terms of employment and boosts the economy", said the Chairman of the Commission on Contact Centers & BPO’s, Germain Lopez
The center will provide financial services to the whole of Latin America, and will begin by hiring 100 people.
Company representatives have announced the selection of Costa Rica for the installation of its financial services center, where it will serve all countries in Latin America.
Although the location of the center and the amount of the investment have not been announced, it was indicated that it will be sited close to the company’s plant, in the province of Heredia.