ProNicaragua, the official investment and export promoter of the Government of Nicaragua, will be organizing the first Central American summit on outsourcingservices entitled 'Central American Nearshore Summit 2013, which will bring together 150 participants from the U.S. and Latin America in this sector.
From January to September this year the Salvadoran textile and clothing sector exported $792.4 million, 6.7% less than in the same period in 2011.
Elsalvador.com reports that "The production of textiles and clothing lost momentum in growth between January and September compared to the same period last year due to a slowdown in the U.S. economy and the fiscal crisis in Europe .
The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
From every 7 individuals who apply for a Call Center job, just one has an English Language level of 85% or above. The remaining 6 display a skill level of 70%.
Beatriz Peralta, Sykes general manager, told Elsalvador.com that “these deficiencies limit the growth of the industry. Call centers are not aggressively looking for English customers or large companies, for fear of not being able to fulfill their personnel needs”.
Stick to what you know best. To be competitive, it is necessary to focus on core business, outsourcing support functions.
Outsourcing specialized firms for tasks that are the core of the business have an increased quality in the execution of these tasks and lower costs associated with reducing the number of personnel assigned to them as a benefit.
Sykes invested $4 million dollars in the construction of its third building measuring more than 3000 square meters.
The building will allow for the addition of 1000 new work units, which will increase the potential service capacity of the firm which now has 10 clients.
Chuck Sykes, CEO of Sykes, who visited the country to participate in the official inauguration of the building, reported that the investment in the Salvadoran market - since 2004 to date - is over 10 million dollars, and includes technology, equipment, infrastructure, and an additional 1 million in human resources training.
Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.
The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees. Enrique Villa, president of the Call Center Association and director of Skyes de El Salvador, says that four years ago the kindustry had aboiut 1,000 employes.
Our firm offers a variety of administrative services in Human Resources management, Administrative Outsourcing, Vendor Payment services and Funds Management of a third party.
Operates in El Salvador, Honduras and Nicaragua
Phone: (504) 558 0873
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish