Call centers with basic operations that were predominant in the country in the past decade are moving now to countries with lower cost structures such as Honduras or El Salvador.
Instead of the basic operations call centers, so called because they are centers dedicated to providing only bilingual phone support, Costa Rica has focused on attracting business processing outsourcing services (BPO's) which require staff with specialties such as finance or engineering.
An announcement has been made that the U.S. firm Startek will be closing its operation in the country and laying off its 550 employees.
Following in the footsteps of Intel Corporation and Bank of America, the company's business process outsourcing (BPO for short) operation has announced it will close its center in Costa Rica, as confirmed by the Minister of Foreign Trade, Alexander Mora in an article on Elfinancierocr.com.
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish