The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.
The call center industry in Panama, which employs 12,000 people in total, has three major competitors: Dell, Sitel and Star Contact, companies with several thousand employees in a market where the supply of bilingual human resources is reaching its maximum.
American company, Stream, acquired the local operations of the Dell call center. The acquisition includes the labor force of over 900 workers.
The acquisition, which begun with an offer from Stream that was not revealed, is an operation with which Dell seeks to "increase the efficiency of its business and to provide greater added value to its clients."
INTCOMEX announced that launch of distribution of Dell computers for Central America and the Caribbean.
"This is a great transition and reorganization by Dell in order to consolidate its market share in Latin American, and we believe that this is a great opportunity for INTCOMEX to use our infrastructure and knowledge of the market," said Yosi Kroitoro, vice-president of Business Development at INTCOMEX.
Panamanian business persons and some 100 American companies will take part in the "Panama-United States" Forum on September 16 and 17.
The event will be held in Washington and will have the participation of companies such as Caterpillar, Hewlett Packard, Procter & Gamble, 3M and Dell who will give testimonies about their operations in the country.
Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.
The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees. Enrique Villa, president of the Call Center Association and director of Skyes de El Salvador, says that four years ago the kindustry had aboiut 1,000 employes.
Technology Consulting & Services Company, with the mission to offer a professional service according to the budget and technological needs of customers. Our main areas are Custom Software Development, Mobile Software development, Education, Health and web development.
Operates in Dominican Republic
Phone: (809) 3647482 - (809) 2242903
aXelerate is a technology services company, focused on helping enterprises and commercial software companies. We offer software development services, integration and architecture consulting.
Operates in Costa Rica
Phone: (506) 2296 2835 - (506) 8843 9348
Technisys is the omnichannel digital banking company. It offers technology solutions that allow banks to stand out through their customer experience, increase their sales and dramatically reduce their time-to-market when it comes to launching new financial services. Technisys culture lies on its innovation, its human capital talent and its vision of the future. The digital age represents an unprecedented growth opportunity for the financial service providers, and Technisys helps its customers to differentiate and capitalize it.
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Phone: (506) 2256 7168
The Chamber of Information and Communication Technologies (CAMTIC for its acronym in Spanish) is a nonprofit private trade organization for IT companies representative in Costa Rica & Central America.
Operates in Costa Rica
Phone: (506) 22832205