EGS Guatemala has announced the expansion of operations in customer services, billing and back offices for telecommunications and energy.
From a statement issued by the Ministry of Finance in Guatemala:
Guatemala, March 15, 2016. The Minister of Economy, Ruben Morales, participated in the inauguration of EGS's third site in Guatemala, Primma 2. This company belongs to the call center and BPO sector, one of the two sectors covered by Decree Law 19-2016.
The country is in third place in Latin America and 18th in the list of 100 countries with the best conditions for outsourcing in the world.
San Jose, Costa Rica, is the third best city in Latin America, second only to Sao Paulo, Brazil, and Buenos Aires, Argentina, in terms of favorable conditions for the outsourcing industry.
A study entitled "The 100 best destinations for outsourcing Operations 2012" by the consultant Tholons puts the Central American country in 18th place worldwide.
The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.
Aegis expands its footprint in Costa Rica
March 21, 2012 Zoom In Zoom Out
900-seat contact center provides for growing client engagements
Dallas, Texas and Mumbai, India: Aegis, a global outsourcing services provider and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica by opening a 900-seat call center in Rohrmoser, San Jose, Costa Rica, close to the U.S. Embassy and the National Stadium.
The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.
The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com.
"The biggest risk we face is hiring the 700 people we have projected having at this site, but we are confident we will be able to do it. Furthermore, the other sites are full to capacity and there is opportunity to grow here", Chuck Sykes, president of Sykes Enterprises Incorporated, told Nacion.com .
Representatives from companies providing products and technology services in the region are meeting in Guatemala.
Sectors being promoted in the event include sustainable tourism, health and wellbeing tourism, laboratories, contact centers, digital content development, and software.
Companies from Guatemala, Central America and Peru since yesterday, September 29, have held negotiations with 34 foreign buyers.
The third edition of the Summit of Exports of Services, “Service Summit”, will take place on 29 and 30 September.
At the event, Guatemala will open its doors to Presidents of Associations and Chambers of Information in Communication Technologies from 21 countries, suppliers of technology products and services, national and regional media, representatives of national and international government institutions and over 60 international buyers and brokers, all from Mexico, Central America, the Caribbean, South America and Europe.
With a $ 5 million investment, Q Group has entered the business process outsourcing industry.
"In the first years of this new business line, they have consolidated as a service company through the implementation and operation of the technological platform in the various companies of the group and the next step, which they are taking now, is to open the regional market." said Elsalvador.com.
The outsourcing and administrative services provider announced it is opening an additional call center in Managua.
The new call center will serve American English and Spanish speaking consumers.
The 1,951 m2 facility will add more than 450 agents to the established Sitel base in Nicaragua, thus reaching a total of nearly 3,000 employees in the country.
The direct sales company invested $2 million to open a service center.
The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.
"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.
El Salvador is located close to the United States and Canada and in their same time zone, and offers competitive prices when compared to neighbors Mexico, Panamá or Costa Rica.
Such conditions make it an attractive location for outsourcing services, call centers and BPO. Still, El Salvador has much to do to take advantage of these conditions.
El Salvador was launched as an outsourcing destination in the 2004-2005 period, when Dell and Sykes started operations in the country. At that time, the jobs generated by the industry went from 1,000 to over 9,000 in 2010, a real testament to the attractiveness of the country as an outsourcing destination. There are currently 38 centers in El Salvador (including two finance-specialized BPOs), out of which 20 are working almost exclusively with offshore clients.
Representatives from call center and outsourcing companies told president Porfirio Lobo their intention of investing in the country.
Executives from Ovum, Arledge Company and Harts Group met with Grupo Karim's, the administrator of Altia Business Park.
"These companies operate in the call center industry, server support, back office services, telemarketing and providing operation centers for regional corporations", explained an article in Proceso Digital.
Teleperformance, the # 1 global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San José, Costa Rica.
The Costa Rica operations will primarily focus on serving the US domestic market and extends Teleperformance’s global geographic delivery leadership to 49 countries worldwide.
Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana.
The company's new data processing center is expected to generate 100 jobs.
From Prensalibre.cr: "We are ready to serve our customers in different languages, cultures, and the availability to operate 24 hours a day, 7 days a week, 365 days each year, stated CEO Steve Reynolds".