The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
From every 7 individuals who apply for a Call Center job, just one has an English Language level of 85% or above. The remaining 6 display a skill level of 70%.
Beatriz Peralta, Sykes general manager, told Elsalvador.com that “these deficiencies limit the growth of the industry. Call centers are not aggressively looking for English customers or large companies, for fear of not being able to fulfill their personnel needs”.
ISP is a public records research company that provides customizable, timely, and accurate pre-employment screening services. Services include criminal history checks, employment and education verifica
Operates in Nicaragua, Guatemala and El Salvador
Phone: (503) 22114047 - (503) 78153569
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
Pro-Call BPO Services is a company in the Outsourcing Industry in Nicaragua. Pro-Call is the best Sales Oriented Contact Center in the country for the US / Canadian market.
Operates in Nicaragua
Phone: (505) 2266 8301
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176