eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.
The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.
The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.
Operations will be carried out by eTelecare Global SolutionsNicaragua S.A., a joint venture between eTelecare and Almori BPO Services, Inc, a North American corporation.
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish