Increasing competition has forced five major companies sharing the market to diversify their services beyond simple forwarding of packages.
From online shopping and home delivery to options to pay utility bills; these are part of the services for which several companies are in the industry are counting on to maintain competitiveness against their peers in the market of courier services in Costa Rica.
The number of online purchases has dropped since the Treasury placed restrictions on tax exemptions at the end of 2011.
The total number of packets handled by courier companies during the first half of 2013 was 19,313, far from the levels seen in the same period in 2011, when they totaled 26,089, but better than in 2012, when there were 13,879.
Courier companies project a growth of 35% in packages shipped by the end of year compared to 2010.
Jonathan Beltran, Aerocasillas’ marketing manager, said the company recorded an average flow of 4,000 packages per month between January and October (considered low season) and for the months of November and December (considered high season) , they project an average of 8,000 per month.