eTelecare to open service center in Nicaragua, will employ 500

The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.

Wednesday, August 13, 2008

The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.
Operations will be carried out by eTelecare Global Solutions Nicaragua S.A., a joint venture between eTelecare and Almori BPO Services, Inc, a North American corporation.

John Harris, President and CEO of the company, confirmed that the Central American region is very attractive to install this type of company, and that Nicaragua, in particular, has a grown base of qualified available personnel at competitive costs in comparison to Costa Rica or Panama.

More on this topic

Costa Rica: Growth in BPO Investments

August 2015

Roche Pharmaceuticals has announced an investment of $5 million to expand its service and distribution center, from where it serves 23 countries in the region where it operates.

From a statement issued by the Government of Costa Rica:

Heredia, Costa Rica. -12 August 2015 The pharmaceutical company La Roche today inaugurated its new service and distribution center in the country, which will optimize its operations serving 23 countries in Central America and the Caribbean. Thanks to the investment of $5.5 million, the company will also expand its storage capacity for biotechnology products and implement cutting-edge technologies in the building, committing to the highest environmental and energy saving standards in the world.

Amway Opens Service Center in Costa Rica

November 2010

The direct sales company invested $2 million to open a service center.

The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.

"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.

Nicaragua: $5 Million Investment in Technological Center

August 2009

"Accedo Technologies" Center will offer bilingual BPO services by the end of 2009.

Financing was obtained through the Central American Economic Integration Bank, known as BCIE for its Spanish initials.

"On of the participants of this new investment initiative is HEMCO, a mining corporation.

$25.5 million in investment for Nicaragua free zones

August 2008

A total of 10 companies with Mexican, American and Central American capital will start operations in the free zones.

Mexican manufacturing companies C&C Apparel, C&C Industries and C&C Las Mercedes were authorized to operate under the free zone system. Said companies will take over the operations of Nien Hsing, which is in the process of closing operations in Nicaragua, reports said.

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