The building is Sykes' third in El Salvador since its arrival in late 2004. Initially, 750 jobs will be on offer but Sykes aims to have 900 people working two shifts by June of next year.
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Sykes invested $4 million dollars in the construction of its third building measuring more than 3000 square meters.
The building will allow for the addition of 1000 new work units, which will increase the potential service capacity of the firm which now has 10 clients.
Chuck Sykes, CEO of Sykes, who visited the country to participate in the official inauguration of the building, reported that the investment in the Salvadoran market - since 2004 to date - is over 10 million dollars, and includes technology, equipment, infrastructure, and an additional 1 million in human resources training.
With a half million Dollars investment, Outbound Factory began operations in Nicaragua.
The company, which sells advertising on Google, expects to hire 70 people this year, increase its payroll to 260 in 2011 and reach 500 in 2013.
Nygart Alexander, chief executive of the company, told Laprensa.com.ni "... in Nicaragua there isn´t enough skilled bilingual personnel, so the company is in the process of training applicants."
In the past six years the call center sector grew by 29%.
According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.
Companies that already operate in the country, El Salvador Sykes, Teleperformance and Stream Global Services, are now joined by U.S.
Results Company has invested $2.5 million in a new customer service center in a free zone in Heredia.
The new contact center belonging to the U.S. company, which will be its second in Latin America, will provide call center services to customers from other firms.
From the press release: