Sykes invested $4 million dollars in the construction of its third building measuring more than 3000 square meters.
The building will allow for the addition of 1000 new work units, which will increase the potential service capacity of the firm which now has 10 clients.
Chuck Sykes, CEO of Sykes, who visited the country to participate in the official inauguration of the building, reported that the investment in the Salvadoran market - since 2004 to date - is over 10 million dollars, and includes technology, equipment, infrastructure, and an additional 1 million in human resources training.
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.
In the past six years the call center sector grew by 29%.
According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.
Companies that already operate in the country, El Salvador Sykes, Teleperformance and Stream Global Services, are now joined by U.S.
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