This second services center will have a total area of 5200 square meters.
"The company's second center of operations will be located in the old US Embassy building, which has been converted into a technological park" and will create 400 new jobs for Nicaraguans. This will double the company's workforce in the country," said Su Edwards, regional director of Marketing at Sitel, in declarations sent via e-mail.
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.
When it opens the second center, the company will have 400 employees.
Elnuevodiario.com.ni published on the website that "90% of Sitel's personnel is made up of young people who speak English. The majority of them say they are happy to have found a new job opportunity in Nicaragua.
24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.
The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.
V Bharathwaj, company manager, told Prensalibre.com: "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".
In the past six years the call center sector grew by 29%.
According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.
Companies that already operate in the country, El Salvador Sykes, Teleperformance and Stream Global Services, are now joined by U.S.
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