Salvadoran Ombudsman's Office goes after false advertising

Next year the Ombudsman's Office will create the "Advertising and Consumer Rights Observatory."

Friday, November 28, 2008

Evelyn Jacir de Lovo, president of the institution, explained that the observatory will support their office in monitoring, providing follow up and evaluating advertising and publicity in El Salvador.

According to the official, the objective is to have a "permanent means of dialogue among the main actors in the market, and to improve the rules for publicity in order to have a normal and reasonable coexistence in the Salvadoran community.

More on this topic

El Salvador: $500,000 Fine for Banco Davivienda

June 2015

The penalty is for charging surcharges for inactivity on receivable accounts with balances below $25, with the bank ordered to return the more than $429,000 charged for that concept.

The penalty is the result of a complaint filed by the Consumer Protection Body with the sentencing court on December 19, 2006, against the Salvadoran Bank SA (now Banco Davivienda) "...

New Consumer Law in Effect in Nicaragua

October 2013

The changes include a prohibiting financial institutions from penalizing early repayment of loans.

According to an expert in consumer law, Jorge Eduardo Rooseess, this law is important because it "regulates all kinds of consumer relations with citizens, and because it appears that there is a willingness to provide the necessary force to an institution for it to defend consumer rights. "

Panama: Blacklist of Property Developers

July 2013

The National Union of Consumers and Users is to keep a registry of complaints and denouncements against developers and operators of real estate projects.  

The initiative is being promoted by the National Union of Consumers and Users of the Republic of Panama (Uncurepa) and the Panamanian Institute of Consumer and User Rights (Ipadecu) who ​​today will hold a forum entitled "Legal security, Decent Housing," which aims to bring together buyers who have been affected by abuse or failure on the part of developers.

Regulation of Defense and Consumer Protection Insurance

July 2013

The rights of Costa Rica insurance consumers to receive timely responses to any notice of a claim, complaint, reclamation or request filed with the insurers are to be preserved.

From the aims of the Rules of Defense and Consumer Protection Insurance

To define the minimum requirements to safeguard the rights of insurance consumers to receive a timely response to any notice of a claim, complaint, reclamation or request submitted to the entities as set out in Article 4 of the 8653 Act and sections 4 , 12, 48 of the contract Law Regulating the Insurance Act 8956 and the definition of the function and operation of an agency which protects the interests of the insured and the mechanisms for resolving disagreements with the insurance company for the execution of the insurance contract, which includes overseeing the process for making complaints in the event of a loss.

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