Panama: Star Contact invests $10 million in call center

Star Contact, a call center that provides outsourcing services, inaugurated the Juan Diaz 2 center yesterday.

Friday, December 5, 2008

The company, which currently employs 2,600 workers at the five call centers that it operates in Panama, has invested $50 million in infrastructure and equipment since it was setup in 1998, reported company president, Joseph Fidanque III.

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New Call Center in Costa Rica Inaugurated

December 2012

The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.

A press release from the Ministry of Foreign Trade in Costa Rica reads:

Convergys continues to expand its presence in Costa Rica

Call Center Industry in Panama

June 2010

While at least seven call centers have ceased operations in the country, others are being opened as multinational companies move in to install regional headquarters.

The balance, however, is negative. By the end of 2009, there were 1,000 less jobs in the call center industry than in its golden age, 2006.

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Sykes inaugurates new call center in Costa Rica

October 2008

At an investment of $4 million, Sykes, a pioneer in opening call centers in the country, inaugurated a new center in Moravia yesterday.

They plan to hire some 3000 employees, the president of the company, Chuck Sykes, affirmed.
The firm currently has 2500 workers. Most of them (2370) work in the office located at Global Park in Heredia; the rest (130) work at the new site.

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