Nicaragua betting on the export of services

We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.

Friday, September 12, 2008

Outsourcing includes customer service calls which include collection services, product offers, etc. However, Chamorro explained that this call service is the lowest rung on the sectors value chain.
Chamorro indicated that they are already offering services in Nicaragua that have greater value than the calling service, such as financial analysis, accounting services and we are in the process of offering software design. He added that they might offer medical examination laboratory services and others that have higher costs in other countries but which for us is an attractive product.

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The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

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Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.

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From January to September this year the Salvadoran textile and clothing sector exported $792.4 million, 6.7% less than in the same period in 2011. reports that "The production of textiles and clothing lost momentum in growth between January and September compared to the same period last year due to a slowdown in the U.S.

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