Nicaragua betting on the export of services
We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.
Friday, September 12, 2008
Outsourcing includes customer service calls which include collection services, product offers, etc. However, Chamorro explained that this call service is the lowest rung on the sectors value chain.
eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
Two bilingual call centers are starting operations, and an outsourcing giant has expressed its interest in the country.
Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.
From January to September this year the Salvadoran textile and clothing sector exported $792.4 million, 6.7% less than in the same period in 2011.
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