Nicaragua: Call Center Industry expecting boom

Two bilingual call centers are starting operations, and an outsourcing giant has expressed its interest in the country.

Tuesday, September 16, 2008


The investment promotion agency, ProNicaragua, is updating its database of bilingual workers, estimated to be at 10% of the population that has the legal age to work.

Due costs rising and the lack of bilingual workers in Costa Rica and El Salvador, American companies that are looking to reduce costs by hiring workers in developing countries and paying a fraction of what they would pay in the US are having an increased interest in Nicaragua.

More on this topic

Nicaragua: $4.2 million investment for Contact Center

September 2008

Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.

The company announced an alliance with e-Telecare Global Solutions.
e-Telecare Global Solutions is the strongest company in the contact center industry in the world, having more than 16 thousand positions in Asia and 2000 in the US, and will create some 500 additional positions over a three-year period at an investment of $8.15.

eTelecare Secures Agreement with New Client

February 2009

eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.

The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

Nicaragua betting on the export of services

September 2008

We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.

Outsourcing includes customer service calls which include collection services, product offers, etc. However, Chamorro explained that this call service is the lowest rung on the sectors value chain.

Guatemalan security fears scare off investors in contact centers

May 2008

Despite Guatemala's many competitive advantages, its poor reputation for security is scaring off potential investors in contact centers.

Sitel and Stream, two multinational companies that had considered setting up contact centers that would have created up to 1,500 jobs in Guatemala, have opted instead for neighboring countries.

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