Nicaragua: Call Center Industry expecting boom
Two bilingual call centers are starting operations, and an outsourcing giant has expressed its interest in the country.
Tuesday, September 16, 2008
The investment promotion agency, ProNicaragua, is updating its database of bilingual workers, estimated to be at 10% of the population that has the legal age to work.
Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.
eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.
We should be betting on "outsourcing" to drive economic development, said Javier Chamorro, executive director of ProNicaragua.
Despite Guatemala's many competitive advantages, its poor reputation for security is scaring off potential investors in contact centers.
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