NCO Group Opens New Call Center in Guatemala

The multinational's recently inaugurated Call Center required a $20 million investment.

Tuesday, August 25, 2009

NCO Group is an international supplier of Business Process Outsourcing (BPO) with over 100 call centers around the world. On Tuesday, it inaugurated its new call center in Guatemala City, where it plans to employ 1.000 people.

"This new Guatemalan Call Center is a great addition to our call center network, and increases our capacity for serving our international customers", said Micheal J. Barrist, president and CEO of NCO.

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Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

Sykes Opens Third Call Center in Costa Rica

February 2012

The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.

The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Costa Rica: Call Centers Open 600 Positions

June 2009

The companies Stream, AEGIS, Amadeus, the ICT Group, and ACE are looking for 600 people with high levels of English and immediate availability.

The call center Stream, which has the most vacancies, will hire 350 people. AEGIS seeks 20 new team members for the service area of customer service.

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