Major investments projected for Guatemalan Call Center

Genpact, which recently acquired the GE Money business center in the country, could quadruple the number of employees next year.

Monday, November 17, 2008

Juan Ferrara, vice president and business leader for the Americas, said in a telephone interview will Siglo Veintiuno that they consider Guatemala to be a strategic location and that provides the opportunity to compete with major contact center companies.

Since acquiring GE Money, a subsidiary of General Electric, what are your expansion plans for the country?...

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New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

New Call Center in Costa Rica Inaugurated

December 2012

The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.

A press release from the Ministry of Foreign Trade in Costa Rica reads:

Convergys continues to expand its presence in Costa Rica

Genpact acquires call center in Guatemala

August 2008

Genpact Limited announced the acquisition of GE Money call center, a General Electric subsidiary, at an initial investment of $11.6 million and that it will provide work for some 700 young people.

Via telephone from Mexico, Patricia Maese, Genpact's director of corporate relations, commented that the acquisition will serve as the foundation for expanding their services through the Latin American region.

New Call Center in Guatemala

July 2008

The GE Money Bac Credomatic Excellence Center was opened with an $11.6 million investment.

Edmundo Vallejo, GE Money Latin America president, reported that the decision to invest in Guatemala was due to the modern telecommunications infrastructure, a young, educated and bilingual workforce, and its strategic location. However, he pointed out that the country should not rest and instead keep improving its competitiveness.

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