Major investments projected for Guatemalan Call Center
Genpact, which recently acquired the GE Money business center in the country, could quadruple the number of employees next year.
Monday, November 17, 2008
Juan Ferrara, vice president and business leader for the Americas, said in a telephone interview will Siglo Veintiuno that they consider Guatemala to be a strategic location and that provides the opportunity to compete with major contact center companies.
Genpact Limited announced the acquisition of GE Money call center, a General Electric subsidiary, at an initial investment of $11.6 million and that it will provide work for some 700 young people.
The GE Money Bac Credomatic Excellence Center was opened with an $11.6 million investment.
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.
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