Lack of bilingual personnel affects Panamanian call centers
Call center activity continues to grow in the Panama market, despite the lack of qualified personnel.
Friday, December 5, 2008
There are currently 79 call centers operating in the country, of which 78 are for commercial use and 1 is for self service, according to reports from the Public Services Authority.
The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.
With the growing demand for bilingual staff, private organizations and government agencies have created a program entitled "English Training for Call Centers".
The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
The expansion of Digitex, 24/7 Customer, Transactel, Staffers, Red Ventures, and Genpact is triggering an increase in the demand for bilingual workers and at the same time is causing salaries in the sector to rise.
- Daily Update
- Government Purchases
- Classified Ads
- Indexes & Statistics
- Press Releases
- Events Calendar