ICE Invites Bids for $3.3 Million in Call Center Services

The Instituto Costarricense de Electricidad has invited companies to bid for handling calls to their customer care contact center.

Friday, October 22, 2010

The service is for taking calls to:

Information services with a monthly average of 350,000.

Technical service and support with a monthly average of 90,000.

The number of calls as well as their duration should be understood as averages, therefore subject to change according to demand, technological changes, additions, alterations, some of the platforms used in the processes and handling of calls, so the above amounts might not remain constant during this contract with no responsibility from ICE.

More on this topic

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Panama: Call Center License Granted

December 2011

The Public Utilities Authority has granted the company FAKEMY a concession to provide call center services for commercial use.

A resolution by the National Authority of Public Services (ASEP) states that the concession awarded to FAKEMY SA “allows a person or entity located in the Republic of Panama, to provide customers and business users located in Panama or abroad, assistance related to: the supply and trade or technical information about products or services, order taking, complaints handling, reservations and / or confirmations, account balances, telemarketing, sales promotion and

40% Growth of Call Centers in Guatemala

October 2008

Renée F. Kuwahara, global operations director of the 24/7 Costumer call center, expressed that this industry is showing an annual growth of 40% in Guatemala.

In how many countries around the world do you have call centers?
Our head office is in California. We have centers of operation in the Philippines, India, China, and Guatemala. In addition, our clients and contacts are also in the rest of the U.S.A.

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