A press release from the Ministry of Foreign Trade of Costa Rica states:
IBM's operation in Costa Rica currently provides services in human resource processes, management of customer relations, finance, accounting and shared services to IBM customers in North and South of the USA.
The new center will mainly provide assistance to customers of IBM's strategic outsourcing, offering server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services use defect prevention and problem solving processes in a collaborative way based on service management standards. Employees will manage the servers and storage systems that are critical to ensure optimum performance of the IT infrastructure of IBM clients globally, with a specific focus on the U.S. and Europe.