IBM Announces Service Center in Costa Rica

$300 million will be invested over the next ten years to build a new center for information technology services, creating 1,000 jobs by 2014.

Thursday, June 30, 2011

A press release from the Ministry of Foreign Trade of Costa Rica states:

IBM's operation in Costa Rica currently provides services in human resource processes, management of customer relations, finance, accounting and shared services to IBM customers in North and South of the USA.

The new center will mainly provide assistance to customers of IBM's strategic outsourcing, offering server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services use defect prevention and problem solving processes in a collaborative way based on service management standards. Employees will manage the servers and storage systems that are critical to ensure optimum performance of the IT infrastructure of IBM clients globally, with a specific focus on the U.S. and Europe.

More on this topic

IBM Inaugurates New Service Center

May 2012

IBM is opening a new center of information technology in Costa Rica as the first stage of a $300 million investment over 10 years.

This investment of $300 million is scheduled to run over 10 years and there are plans to employ about 1,000 professionals by 2014, reported Elfinancierocr.com.

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March 2012

Costa Rica has established itself as service center for international companies, who are encouraged by its human capital and the fact that it is in the same U.S. time zone.

About 110 service companies in the free zone generated $1.66 billion in 2011, equivalent to 33% of the county’s total exports.

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Bridgestone’s New Financial Services Center

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Bridgestone's accounting operations in at least seven countries in Latin America will be managed from Costa Rica in its new Shared Services Center in San Jose.

A statement from the Costa Rican Coalition for Development Initiatives (CINDE) reads:

• Costa Rica was selected as the site for operations after a rigorous review process.

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