Guatemalan companies betting on call centers
Two companies detected an opportunity in the call center boom and are hoping to become the number one provider of the infrastructure that is needed by these centers.
Monday, August 11, 2008
Vertical (the Real Estate Division of Grupo Progreso) and Desarrollos Inmobiliarios Concepción are two companies that recently formed the Grupo Campus Corporativo, after identifying the opportunity to enter a new niche that is growing in the real estate market.
Language Line Services announced it will double the translation and interpretation services it provides to the United States in the form of 911 calls, legal proceedings in courts, and health services.
The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
The sector closed 2010 with a 16.400 working payroll, 23% higher than 2009.
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