Guatemala: Call centers need more bilingual employees
The expansion of Digitex, 24/7 Customer, Transactel, Staffers, Red Ventures, and Genpact is triggering an increase in the demand for bilingual workers and at the same time is causing salaries in the sector to rise.
Wednesday, September 3, 2008
More personnel with a good level of English are needed.
The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
It is increasingly common for companies to look for accountants, managers, engineers, architects and technicians who are bilingual.
Engineers in different specialties, sales representatives and administrative assistants, who are all fluent in English, are those most in demand.
There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.
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