Guatemala: Call Centers will Generate 5.000 Jobs in 2011

There is an estimated 30% increase in the sector´s outlook for next year.

Tuesday, December 7, 2010

The Commission on Contact Center & BPO, of the Guatemalan Association of Exporters (Agexport) noted that recruitment targets are subject to better English language training.

Ninoshka Linde, marketing director for 24 / 7 Customer, stated to "Next [year] we expect to continue growing, but that depends heavily on the bilingual talent available. We plan to reach 3 thousand people, or an increase of 1,200 new jobs."

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Guatemala: Call Center to Create 5,000 new jobs

October 2011

By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.

With respect to service exports, the expectations are for more than $ 194 million,

The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.

24/7 Customer Enlarges its Guatemalan Payroll

September 2010

The Indian company will hire 600 additional English-speaking customer representatives.

Ninoshka Linde, head of Marketing and Recruitment, remarked that they are visiting high schools to explain the benefits of joining the company.

She told that “our industry has good growth opportunities in Guatemala, and remember that the only element limiting our growth potential is the lack of qualified bilingual personnel”.

Guatemala: $5 Million in New Call Center

December 2009

24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.

The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.

V Bharathwaj, company manager, told "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".

Guatemalan Call Center To Hire 500 Workers

July 2009

24/7 Customer will double its operations during this year, adding 500 people to their current workforce of 900.

As the first phase of their hiring process, the call center will stage a "24 Hour recruiting day" on July 24, where it aims to hire as much people as possible in 24 hours.

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