The Commission on Contact Center & BPO, of the Guatemalan Association of Exporters (Agexport) noted that recruitment targets are subject to better English language training.
Ninoshka Linde, marketing director for 24 / 7 Customer, stated to Elperiodico.com.gt: "Next [year] we expect to continue growing, but that depends heavily on the bilingual talent available. We plan to reach 3 thousand people, or an increase of 1,200 new jobs."
By the end of 2011, the call center industry will have created 5,000 new jobs making a total workforce of 27,000 people.
With respect to service exports, the expectations are for more than $ 194 million,
The sector, which continues to experience strong demand, has developed a strategy with targets for 2015, said the coordinator of the Committee on Contact Centers and BPO’s at Agexport, Guisela Flores Guzman.
24/7 Customer inaugurated its second call center, which will employ 1.000 people in 2010.
The company has an aggressive expansion plan for the country, which will only be restricted by the availability of bilingual personnel.
V Bharathwaj, company manager, told Prensalibre.com: "... for each direct job, the company could create 4 additional ones in related activities like transportation, maintenance or security, among others".
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