Guatemala: Call Center to Generate 9 Thousand Jobs

To generate these jobs, the sector will require an investment of $20 million in 2009.

Friday, February 13, 2009

Guillermo Montano, President of the Call Center Cluster explained to Prensalibre.com: "The growth of the above-mentioned sector has been seen to be limited by the lack of personnel that speaks English. To resolve this problem, the offering of two thousand scholarships for people with intermediate knowledge of this language to be trained is anticipated."

More on this topic

Guatemala Wants More Call Centers

January 2012

There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.

The Government and the private sector aim to create a common initiative to attract more call centers companies, and create 50,000 new jobs for young people, mainly in the next few years ahead, said Elperiodico.com. Call centers already employ some 15,000 young people.

Bilingual Training Program Launched in El Salvador

December 2011

With the growing demand for bilingual staff, private organizations and government agencies have created a program entitled "English Training for Call Centers".

The project, by nature public / private, aims to bring some 400 new employees who are bilingual in English / Spanish into the job market .

1,000 New Call Center Jobs in Honduras

June 2009

The company Affiliated Computer Services (ACS) will select the bilingual personnel for its future call center on the 19th and 20th of June.

The event, which is organized by the Foundation for Export Investment and Development (Fide), is in the planning stage for the implementation of this project.

Lack of Qualified Personnel for Call Centers

March 2012

The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.

The call center industry in Panama, which employs 12,000 people in total, has three major competitors: Dell, Sitel and Star Contact, companies with several thousand employees in a market where the supply of bilingual human resources is reaching its maximum.

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