Guatemala: Call Center to Generate 9 Thousand Jobs
To generate these jobs, the sector will require an investment of $20 million in 2009.
Friday, February 13, 2009
Guillermo Montano, President of the Call Center Cluster explained to Prensalibre.com: "The growth of the above-mentioned sector has been seen to be limited by the lack of personnel that speaks English. To resolve this problem, the offering of two thousand scholarships for people with intermediate knowledge of this language to be trained is anticipated."
There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.
With the growing demand for bilingual staff, private organizations and government agencies have created a program entitled "English Training for Call Centers".
The company Affiliated Computer Services (ACS) will select the bilingual personnel for its future call center on the 19th and 20th of June.
The battle rages between companies to procure staff with the necessary skills, especially proficiency in a second language, for their call centers.
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