Employment at call centers will multiply by 4.6 in four years
By 2012 it is expected that 12 thousand Central Americans will work in the call center industry, representing a significant increase of 4.6 times the current number.
Monday, December 29, 2008
According to pa-digital.com.pa, "statistics from Frost & Sullivan global consulting firm show that the number of agents at the call centers or contact centers in Central America will increase from 2,703 in 2008 to 12,321 in 2012."
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
The company set-up in Costa Rica in 2003 and five years later it has 6,500 employees.
Language Line Services announced it will double the translation and interpretation services it provides to the United States in the form of 911 calls, legal proceedings in courts, and health services.
Call centers offer multiple services and generate thousands of jobs in CA as they deal with queries from international companies.
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