Employment at call centers will multiply by 4.6 in four years

By 2012 it is expected that 12 thousand Central Americans will work in the call center industry, representing a significant increase of 4.6 times the current number.

Monday, December 29, 2008

According to pa-digital.com.pa, "statistics from Frost & Sullivan global consulting firm show that the number of agents at the call centers or contact centers in Central America will increase from 2,703 in 2008 to 12,321 in 2012."

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Central America strengthen its attraction for call centers

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Call centers offer multiple services and generate thousands of jobs in CA as they deal with queries from international companies.

Most of these centers provide technical support, financial services or software development, but there are other less known center that are facing life or death situations, explained Juan Diego Villegas, local manager of Language Line (LLS), which provides simultaneous Spanish-English interpretation over the phone.

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