El Salvador's call center industry consolidates

Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.

Monday, July 14, 2008

The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees.
Enrique Villa, president of the Call Center Association and director of Skyes de El Salvador, says that four years ago the kindustry had aboiut 1,000 employes.
"We've grown by a factor of six in terms of employees," he said.
Villa attributes the growth to good business practices and to the mutual support provided by the association.
He said the key factors are fair competition, the level of English of the employees and ethical practices.

More on this topic

Call Center Expands in Salvador

September 2011

Transactel continues to grow. It is currently looking for a new building outside San Salvador, and has advertised for 250 vacancies to be filled, predicting that at the end the year they will have a total of 2,300 employees.

Guillermo Valiente, director of Transactel El Salvador, said that one potential site for the new headquarters is in the Northern Zone, but "the most important thing is whether the human resources will be there."

Sykes to create 500 jobs in Costa Rica

June 2008

Starting next month in its new office, which required an investment of more than three million dollars, Sykes will need to fill 500 vacancies.

It will be the first call center in the northwest region of San Jose and will be located in the building formerly occupied by Sony.

Sykes inaugurates new call center in Costa Rica

October 2008

At an investment of $4 million, Sykes, a pioneer in opening call centers in the country, inaugurated a new center in Moravia yesterday.

They plan to hire some 3000 employees, the president of the company, Chuck Sykes, affirmed.
The firm currently has 2500 workers. Most of them (2370) work in the office located at Global Park in Heredia; the rest (130) work at the new site.

New El Salvador call center to offer 900 new jobs

May 2008

Sykes, a US-based client-services provider is putting the finishing touches to a US$1 million call center that will create 900 jobs in El Salvador.

The building is Sykes' third in El Salvador since its arrival in late 2004. Initially, 750 jobs will be on offer but Sykes aims to have 900 people working two shifts by June of next year.

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