El Salvador's call center industry consolidates
Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.
Monday, July 14, 2008
The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees.
Transactel continues to grow. It is currently looking for a new building outside San Salvador, and has advertised for 250 vacancies to be filled, predicting that at the end the year they will have a total of 2,300 employees.
Starting next month in its new office, which required an investment of more than three million dollars, Sykes will need to fill 500 vacancies.
At an investment of $4 million, Sykes, a pioneer in opening call centers in the country, inaugurated a new center in Moravia yesterday.
Sykes, a US-based client-services provider is putting the finishing touches to a US$1 million call center that will create 900 jobs in El Salvador.
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