El Salvador's call center industry consolidates

Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.

Monday, July 14, 2008

The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees.
Enrique Villa, president of the Call Center Association and director of Skyes de El Salvador, says that four years ago the kindustry had aboiut 1,000 employes.
"We've grown by a factor of six in terms of employees," he said.
Villa attributes the growth to good business practices and to the mutual support provided by the association.
He said the key factors are fair competition, the level of English of the employees and ethical practices.

More on this topic

Call Center Expands in Salvador

September 2011

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At an investment of $4 million, Sykes, a pioneer in opening call centers in the country, inaugurated a new center in Moravia yesterday.

They plan to hire some 3000 employees, the president of the company, Chuck Sykes, affirmed.
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New El Salvador call center to offer 900 new jobs

May 2008

Sykes, a US-based client-services provider is putting the finishing touches to a US$1 million call center that will create 900 jobs in El Salvador.

The building is Sykes' third in El Salvador since its arrival in late 2004. Initially, 750 jobs will be on offer but Sykes aims to have 900 people working two shifts by June of next year.

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