The decision by the Consumer Advocate implies that the bank must return a total of $451,357.78 to the 202 affected customers and pay a $453,264 fine.
According to La Prensa Gráfica: "As of yesterday, the entity had 10 days to cancel the fine or decide to file an appeal in court. 'If the Court admits the process, the tribunal’s resolution could be suspended,’ said Mauricio Perez, assistant legal director (Consumer Advocate].”
Davivienda must repay $451,000 to 200 customers and pay a fine of $453,000 after having charged fees for advance payments on credits.
From a statement issued by the Consumer Protection Authority:
The Consumer Protection Authority wishes to inform citizens that, after at the culmination of a due process, the sentencing court has issued a resolution determining that the bank Davivienda must reimburse 203 consumers the sum of $451,357.78, and pay a fine of $453,099.60, due to violations of the Consumer Protection Act, upon collection of fees or charges for advance payments on credit.
The Consumer Advocate will publish a list of recipients of bank refunds next week.
HSBC Bank had charged interest to users who made their loan payments in advance. In the face of this situation, the Office of the Public Defender sanctioned the bank with the sum of $900 thousand, $451,357.78 of which will be returned to 202 users, and the rest must be paid as a fine.
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