Operators feel that the system is "a wonder" and note that "customs offices in the interior no longer have long lines or people offering to streamline procedures informally (known as “gavilanes” in Spanish).
The TICA software was donated by the Uruguayan government to the State of Costa Rica earlier this decade, and now operators are signalling that it needs to be updated, and the capacity of their servers to be increased , since the workload taken on 7 years ago was only 20% of the current amount.
According to an article in Nacion.com Segnini Monica, the manager of Grupo Desacarga states that TICA "Without a doubt, it was an important step in the modernization of the customs system in the country, even though it doesn’t suit current needs, we have comparatively the best electronic customs control system on the Central American Isthmus. "
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The capacity of the Customs Control system has been overwhelmed and it often collapses causing delays in international trade.
Although it is considered by the entrepreneurs themselves as "the best Central American customs system", the Information Technology System for Customs Control (TICA) is currently overwhelmed by the growth in the volume of export and import operations.
Hardware that supports the IT system for Customs Control does not have sufficient capacity to manage the volume of information to be processed.
The Information Technology System for Customs Control (TIC @) has become "a victim of its own success."
Elfinancierocr.com reports that "The TIC @ system was born in 2005 as one of the spearheads in digitizing procedures that have spread to other branches of government affairs, even causing its main promoter Alicia Avendaño to be given the title Technical Secretariat of Digital Government. The amount of paperwork that manages has become a burden for its operation, which suffers much interruptions, to growing frustration of its users. "
Employers believe that a new and more efficient system is required in order to generate confidence in foreign trade.
The Information Technology System for Customs Control (known as Tic@), received strong criticism from business chambers, whose executives say that after 10 years of operation this computing platform is obsolete.
The Costa Rica customs system is overwhelmed and needs to an overhaul which is to be funded by a loan from the Inter-American Development Bank.
The operating system has been congested since 2005 and is slow to process manifests and unloading documents. It also has problems with tracking or monitoring the transit of goods, said Gerardo Bolaños, director of Customs.