Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements.

This strategic location allows Concentrix to offer an outsourced solution in countries with closer proximity to the United States, known as "Near-Shoring," an alternative for multi-lingual delivery of contact center services to its customers.

"Concentrix sought to acquire an established, high quality Costa Rican service provider," stated Dick Rapach, Vice President and General Manager of Concentrix Corporation. "After thorough research, we invested in OBS, a leading Costa Rican BPO company with a successful track record spanning over several years. As part of that investment, OBS will rebrand itself as Concentrix Costa Rica."

Source: mbtmag.com

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