Central America strengthen its attraction for call centers

Call centers offer multiple services and generate thousands of jobs in CA as they deal with queries from international companies.

Monday, December 8, 2008

Most of these centers provide technical support, financial services or software development, but there are other less known center that are facing life or death situations, explained Juan Diego Villegas, local manager of Language Line (LLS), which provides simultaneous Spanish-English interpretation over the phone.

More on this topic

Costa Rica: Call Center Operations Increases

March 2012

Language Line Services announced it will double the translation and interpretation services it provides to the United States in the form of 911 calls, legal proceedings in courts, and health services.

A statement from CINDE reads:

Language Line Services will double its operation in Costa Rica

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

Guatemalan companies betting on call centers

August 2008

Two companies detected an opportunity in the call center boom and are hoping to become the number one provider of the infrastructure that is needed by these centers.

Vertical (the Real Estate Division of Grupo Progreso) and Desarrollos Inmobiliarios Concepción are two companies that recently formed the Grupo Campus Corporativo, after identifying the opportunity to enter a new niche that is growing in the real estate market.

HP Costa Rica projects employing 10 thousand workers

August 2008

The company set-up in Costa Rica in 2003 and five years later it has 6,500 employees.

They attend clients from the United States, Canada, Australia, the UK and some Latin American markets and provide them with technical support services, specializing in software, hardware, financial services and third party business processes.

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